Parsing error

#294602
  • Resolved Ryuk
    Rank Math free

    We were unable to read your Sitemap. It may contain an entry we are unable to recognize. Please validate your Sitemap before resubmitting.
    Examples
    Line 160

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Can you please follow these steps?

    1. Flush the Sitemap cache by following this video screencast:
    https://i.rankmath.com/pipRDp

    2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
    https://rankmath.com/kb/exclude-sitemaps-from-caching/

    3. After that, remove all your sitemaps from your GSC and resubmit only the primary sitemap (sitemap_index.xml).

    Let us know how that goes. Looking forward to helping you with this one.

    Ryuk
    Rank Math free

    yes i did all these, the issue was almost solved but my search console sitemap discovered link only 1150 are showing, previous it was more than 100000

    sitemap issue mostly time happened after upgrade rank math plugin,

    Hello,

    Your sitemap is still showing incorrect header content type.

    (Please see my screenshot in the Sensitive Data section)

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Ryuk
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Prabhat
    Rank Math agency

    Hello,

    I logged into your website’s admin area and deleted the website’s cache. Further, I tested the sitemaps in the Sitemap Validator tool and the issue is fixed. The sitemap is validating properly.

    I also accessed the sitemap as Googlebot and there were no issues found. The sitemaps are also excluded from caching.

    You can have a look at the screenshots in the sensitive data section of this ticket.

    Please remove all the sitemaps from your Google Search Console account, and then submit only the main sitemap (your-domain.com/sitemap_index.xml) (please ensure to replace “your-domain.com” with your actual domain).

    Further, give Google some time to crawl your website again and see if the issue gets fixed.

    Hope this helps.

    Thank you.

    Ryuk
    Rank Math free

    i will wait thanks a lot for all of rankmath team

    Prabhat
    Rank Math agency

    Hello,

    You’re very welcome.

    Sure, and in the meantime, if there’s anything else that we can assist you with, please let us know.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Parsing error’ is closed to new replies.