parsererror while using Remove Rank Math Transients

#79151
  • Resolved Lifetimo
    Rank Math free

    When I use RankMath – Dashboard – Tools – Datebase tools and Remove Rank Math Transients option, it gives following error – parsererror . Kindly find the attached screenshot in the sensitive area.

    What might be causing this issue. Kindly resolve it.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Alberto
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
    ​​​​​​​
    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    I just did that. Kindly check.

    Thank you.

    Kindly work on this another thread as well –

    https://support.rankmath.com/ticket/only-category-sitemap-is-not-working/

    I mistakenly marked it as resolved but the category sitemap is again not working. Seems like you guys are working in the backend. So, kindly resolve.

    Hello,

    Removing transients seems to work perfectly without issue from my end, please check the screencast I have added in the sensitive section.

    I also replied on your sitemap ticket, please check and let us know.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Thank you. It’s all working now.

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘parsererror while using Remove Rank Math Transients’ is closed to new replies.