Paid yesterday for rank math pro

#203727
  • Resolved Janconwex
    Rank Math free

    Hello,

    ich paid yesterday for rank math pro with my paypal account j*********@g********
    i got no email or passwort or login per Mail yet, how long does it take?
    Is somethin wrong?

    Thank you for anwering

    Jan

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    We have checked our system but couldn’t find any purchase under that email address.

    Could you please share the full name or the last 4 digits of your card you have used upon purchasing to look for your account? You can add them in the sensitive data section below
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Looking forward to helping you.

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    We have shared an email ID in the sensitive data section. Can you please confirm if that is yours?

    Ah sorry, there is the mistake, just missing a letter.

    My Email Adresse is j*********@g********

    so theres the “y” missing.

    Could you please repair this for me ? And send the code again?

    thank you very much

    Hello,

    We have updated the email ID.

    We have shared the logins in the sensitive data section as well.

    You can login at https://rankmath.com/my-account/ There is an option to download the invoice as well.

    You can reset the password if you want.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Paid yesterday for rank math pro’ is closed to new replies.