Hello,
Thank you for reaching out to us regarding the issue with your Rank Math Pro purchase. To resolve this, you will need to contact our support team directly to merge both accounts or change the email connected to your PRO plan.
Please navigate to the Rank Math Support Forum and open a ticket. In the Ticket Title section, provide a one-line summary of the issue, similar to "Incorrect Email Address for Rank Math Pro Purchase." Then, in the Ticket Question section, explain the situation in detail, including the correct email address (p*****************@g********) you want to use for your PRO account.
Here is an example of how you can submit your ticket:
In the Sensitive Data section, include the email address you used for the purchase (p***************@g********) and the correct email address (p*****************@g********). Additionally, if you have a screenshot of the payment invoice, please attach it.
Once you submit your ticket, our support team will assist you in locating your PRO account and updating the email address accordingly.
Thank you for your understanding, and we appreciate your cooperation in resolving this issue. If you have any further questions or need assistance, feel free to let us know through the support ticket.
We are here to help 24/7, 365 days a year!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Cancel Your Rank Math Subscription » Rank Math
How to Change or Update the Payment Method » Rank Math
SEO Reports Delivered Straight to You (And Your Clients) via Email With Rank Math » Rank Math
Hi, have just purchase Rank Math Pro for 83 Dollars but i keyed in wrong email address thats p***************@g******** Instead of p*****************@g******** Kindly resend the file to my correct email. was buying for my domain Vectorafriqproperties.co.ke Payment Details below
Dear YATOR, Card GOODS transaction dated 09-JUL-2024 16:24:08 of USD 83.88 FS *rankmath>fsprg.nl NL Was Successful.Enquiries +254703027000.
The Email Account p***************@g******** does not exist Kindly send the files to my correct email account p*****************@g********
Kindly send me the download versersion of Pro to my correct email address
Hi, have just purchase Rank Math Pro for 83 Dollars but i keyed in wrong email address thats p***************@g******** Instead of p*****************@g******** Kindly resend the file to my correct email. was buying for my domain Vectorafriqproperties.co.ke Payment Details below
Dear YATOR, Card GOODS transaction dated 09-JUL-2024 16:24:08 of USD 83.88 FS *rankmath>fsprg.nl NL Was Successful.Enquiries +254703027000.
The Email Account p***************@g******** does not exist Kindly send the files to my correct email account p*****************@g********
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
Hi, was purchasing for my website Vectorafriqproperties.co.ke did a direct purchase did not receive the invoice number. I have shared payment details for the account but entered a wrong email account.
Dear YATOR, Card GOODS transaction dated 09-JUL-2024 16:24:08 of USD 83.88 FS *rankmath>fsprg.nl NL Was Successful.Enquiries +254703027000.
The Email Account p***************@g******** does not exist Kindly send the files to my correct email account p*****************@g******** or send to v**********@g********.
Hi, was purchasing for my website Vectorafriqproperties.co.ke did a direct purchase did not receive the invoice number. I have shared payment details for the account but entered a wrong email account.
The Email Account p***************@g******** does not exist Kindly send the files to my correct email account p*****************@g******** or send to v**********@g********.
Hello,
We have merged the accounts under the preferred email address and you now have access to the PRO subscription on this one.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
