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I have already purchased the subscription.
Here’s the order id – RANKMATH211118-1186-14691
However, if I navigate to the subscription section it says I don’t have any active subscription.
Can you please upgrade the account?
Thanks,
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Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
It seems like you purchased the plan with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
You can add a screenshot link using this tool in the sensitive data section
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Thank you.
Hello,
It seems that your account is already upgraded to the PRO version. You’ll also notice that the PRO badge is already showing on your account details.
You can now download the latest version of Rank Math PRO plugin from your account. Here’s a link for more information:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/I hope that helps.
Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
The ticket ‘Paid account’ is closed to new replies.