pages are not loading

#134933
  • Resolved Relocate Ltd
    Rank Math free

    I see the following message
    Since you are using NGINX, add this code to your NGINX configuration file if your Sitemap pages are not loading or you can ask your hosting support to add it.

    I put the code in the right place but still I can only the main catagories pages/posts etc. but when I open it they are empty

Viewing 13 replies - 1 through 13 (of 13 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Could you also provide the URL of your sitemap for us to investigate further? You can include them in the designated Sensitive Data section
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Also, since you mentioned that you have already set up the code, you can check this link if your sitemap is having issues with your Nginx server:
    https://rankmath.com/kb/fix-sitemap-issues/#nginx-server-error

    I hope that helps. Thank you, and looking forward to your update.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for following up.

    I’ve checked your site, and most of your pages are set to noindex. Please note that sitemap only displays pages/posts that are indexed.

    There are a few things you must check for to see why these pages/posts aren’t getting indexed.

    1. Make sure the post is not selected as ‘noindex’ in WordPress > Pages/Posts > Your Post > Advanced Tab in Rank Math.
    Screenshot:

    Individual Post Advanced Tab

    2. Ensure that the noindex is not selected for Global or Posts meta:

    Noindex Settings

    3. Head over to WordPress > Settings > Reading, and make sure that the Discourage search engines from indexing this site is unchecked/disabled.

    I hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.

    I’ve opened the posts to check.
    checked all of them as index, and on the sitemap and in the wordpress settings.
    still empty

    Hello,

    We do not see any indexable posts/pages on your website.

    Everything is marked as noindex.

    Can you please check if you have enabled the Discourage search engines.. option at WP > Settings > Reading.

    If so, please disable that and then check.

    If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I’ve opened the site for search engines. I can even see in the GSC that google is scanning some pages but still the sitemap won’t update and doesn’t show all of the pages.

    any new suggestions?
    thanks

    Hello,

    Thank you for keeping in touch with us.

    We might need to check this one over your WordPress admin, please provide your admin login in the Sensitive Data section as instructed by my colleague.

    We are looking forward to helping you.

    hey,
    I want to open up a new user for you, is that possible instead of letting you ise mine? what level of access do you require in order to check the problem?

    Hello,

    Thank you for following up.

    Yes, you can create a new user with admin-level access to investigate this issue further. You can then provide the credentials in the designated Sensitive Data section. It is completely secure, and only our support staff has access to that section.

    Thank you, and we really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for that information.

    I’ve checked your pages, and there are pages that are set to no index. To summarize, you have 45 pages – 22 are noindexed individually, and 23 are already included in your sitemap – which seems to be correct.

    If your Google Search Console is still not showing all your pages included in the sitemap, please remove all the sitemaps you have submitted, and resubmit your main sitemap only /sitemap_index.xml then give Google some time to recrawl your website.

    I hope that helps. Thank you, and looking forward to your update.

    OK, thank you for your help

    Hello,

    We are super happy that we have addressed all your concerns. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 13 replies - 1 through 13 (of 13 total)

The ticket ‘pages are not loading’ is closed to new replies.