Page URL bug

#195638
  • Resolved Stephen Xu
    Rank Math free

    The issue is that my sub-page url, and even sub-sub-page url have been rewritten. For example, my original sub-page url is domain.com/a/b/ and it works. however, when I input the url domain.com/b/ into the browser, it also works.

    This is really weird. It is not a post, but a page. It should not happen.

    Btw, I am using the generatepress theme. Maybe it is caused by both rankmath and the theme. I am not very sure about that.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Could you please try to disable Rank Math’s redirection module under Rank Math > Dashboard > Modules and see if the issue goes away?

    I am using the generatepress theme. Maybe it is caused by both rankmath and the theme. I am not very sure about that.

    You can check this by conducting a plugin troubleshooting. You may follow this guide to do so: https://rankmath.com/kb/check-plugin-conflicts/

    You may try to switch between themes or enable only Rank Math plugin. See if the issue goes away.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Let us know how it goes on this part.

    Also, can you please share the affected URL in the Sensitive Data section so we can further check it on our end?

    We are looking forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Wonder if it will change my website settings after I apply this method,
    https://rankmath.com/kb/check-plugin-conflicts/

    Disable Rank Math’s redirection module under Rank Math > Dashboard > Modules

    This does not work

    Hello,

    Thanks for getting back.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thanks for getting back to us.

    This is happening because those pages are subpages of another one.

    If you disable Rank Math you’ll see that the same thing happens, so this is not caused by any Rank Math functionality.

    What you can do to prevent this, is create a redirection in Rank Math that points the shorter URL to the longer one thus eliminating this situation of having two URLs with the same content.

    Hope this helps clarify your doubts.

    Don’t hesitate to get in touch if you have any other questions.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Page URL bug’ is closed to new replies.