Page thumbnails aren’t fully working

  • Hi there,

    Some pages in my WordPress website (which runs on Rank Math) have this little glitch whereby the image that is displayed in social media for some images is different to the images that are selected to be displayed in the plug in. I made a video showing the problem.

    Could you help out to understand what’s happening there?

Viewing 12 replies - 1 through 12 (of 12 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I checked the issue and it seems the image added in the og tags is not the one you want.
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    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Done. Let me know how you go 🙂

    Hello,

    I tried setting it explicitly in the Social panel of that specific page and now it seems to be working fine (I tested it on https://developers.facebook.com/tools/debug/). Could you check it?

    Looking forward to help you.

    How do I go about sending you images through here?

    Anyways, I recorded a video: https://www.loom.com/share/0ac9b6e1952e4a50b338d034e1fb7bcc

    Problem 1: The image that’s coming up now is not set up correctly (it’s too big)
    Problem 2: The image coming up on Telegram is still the old one

    Hello Maucir,

    About the size, it is just because the image has not the sizes Facebook wants so it resizes it to fit its requirements. Here you have the Facebook requirements: https://developers.facebook.com/docs/sharing/webmasters/images/

    To work it on WhatsApp, it also needs to have a file size lower than 2MB (and is recommend to be less than 300KB).

    About Telegram using the old one, it could be Telegram cached the thumbnail. If you clear Telegram’s cache, it should display the new one.

    Looking forward to help you.

    Hmmm… I have done that and it is still not working… take a look: https://www.loom.com/share/9155e83990ce46b0a4ad84721ac1448d

    Hello,

    I have checked you image and it seems you had not updated your post after adding the image. I have attached a screencast in the sensitive section where I have update your post image and tested it on Facebook debugger and it is now showing correctly. Please check and confirm.

    Looking forward to helping you. Thank you.

    ​​​​​​

    The video you sent me didn’t open, but it did work on Facebook, so, yey!

    The problem is still there for WhatsApp and Telegram though: https://www.loom.com/share/0be4f105d84246f4b9fa04e778f2a3ff

    Hello,

    Just to be sure, could you try to remove the cache from WhatsApp and Telegram? It could be they cached the previous image (to avoid data usage) and now it is showing it instead of the new one.

    Looking forward to help you.

    Hi mate,

    Here we go again: https://www.loom.com/share/196338bf56e64f779786248510fe8ffc

    Summary

    1- Is there a way to separate the image that shows up on traditional social medias (Facebook, Instagram, Twitter, LinkedIn) and what shows up on Telegram/WhatsApp? (video explains why that’s relevant)
    2- Telegram is still not working (also showed in the video)

    Hello,

    About your first question, no, right now there is no way since WhatsApp and Telegram find the image from the same tags as the other social networks (the og tags).

    About your second one, it still seems like a caching plugin on Telegram but I will ask the devs.

    Looking forward to help you.

Viewing 12 replies - 1 through 12 (of 12 total)

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