Hello Zaheer,
Thanks for getting in touch with us.
I do not see any error on that sitemap. Here’s a screenshot:
Where exactly are you seeing the error? And, do you mind sharing a screenshot?
I have the same issue, when you submit this to Google Search Console it says that there is an error and that it´s HTML…. ref Your Sitemap appears to be an HTML page. Please use a supported sitemap format instead.
Mine is also working…https://www.ervik.as/sitemap_index.xml, but it gives an error on google… what to do?
I opened the Google Search Console today. I got a report on one of the sitemap errors. I use the default RM sitemap. As in the picture that I included. Please help RM master.
Hello Guys,
Looks like you are serving a cached version of the sitemap to Google.
1. Please delete the sitemaps from the Google Search Console.
2. Clear your website cache and add sitemap_index.xml and *-sitemap.xml (this might be different for W3 Total Cache plugin) to the exclusion list in your Cache plugin.
3. Add sitemap_index.xml file again to your Google Search Console.
That should do the trick.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
That did the trick, thanks! I am using Humminbrid btw…
Not been resolved. I am not find the exclusion list in My Cache plugin. I am using WP super Cache.
I have the same problem, with my https://www.essesjoias.com/product-sitemap.xml it show on GCS 1 error. i already cached all my site i removed my sitemap from GCS and nothing. it show the same error.
Hi Ngurah and Sandra,
Thanks for getting back to us.
We would be happy to help in checking this further. Please create new tickets and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
I added my WP login in another ticket as you asked.
Thank you
I am already added WP login also in My ticket. Thanks for support
Hello,
We will get back to you on your respective tickets.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
