Page not found on new tab

#54501
  • Dear support,

    Can you please help? I’m running an streaming site, it has a player page to every single video, but rank math couldn’t find it, and it shows page not found to the player page, can you please let me know how to solve the problem?

    https://ibb.co/ZVncVs0

    Thanks in advance.

    • This topic was modified 2 years, 4 months ago by Movielone Org.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    It is difficult to determine the cause of your issue just with a picture, but if you want, we could take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for the follow up

    I have accessed your site but my permissions seem to be limited as I cannot access Rank math options, I end up with a not allowed message. Would you please update the data so we can look into the issue further.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for contacting Rank Math today.

    Your player page appears to be using the 404 title under Rank math > Titles & Meta > Misc pages. This is probably because your them is auto-generating this page. Since you don’t have 404 monitor enabled in Rank math dashboard, I assume it is intentional, you can adjust your title from there and let us know.

    Looking forward to helping you. Thank you.

    ​​​​​​

Viewing 5 replies - 1 through 5 (of 5 total)

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