Page has links to redirect

Viewing 5 replies - 1 through 5 (of 5 total)
  • if you need any more screenshots or info please say

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    The loom video you shared leads to a 404. Could you please reshare the same.

    Also, assuming you are using the latest version of all the plugins and the themes (please update if not yet), please check for a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi,
    sorry, the video did not work. All plugins and up to date.
    I’ve added an image of the problem.
    I find if you hide ‘author’ within the blog post settings the problem goes away.
    The issue with that solution is the schema attached to author details is no longer available on your website.

    Simon

    Hello Simon,

    Could you please create a new screencast with https://www.loom.com so we can understand how to replicate this. We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

Viewing 5 replies - 1 through 5 (of 5 total)

You must be logged in to reply to this ticket.