Hi Shekhar,
I will be happy to assist you with the issue you are facing.
It seems like a conflict with one of the plugins or the theme you are using. To determine that, can you please follow this troubleshooting guide?
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Also, please make sure you have all plugins updated to the latest version.
If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Shekhar,
We are extremely sorry about this.
We are checking in more detail and we will get back to you ASAP.
Please help me as soon as you can. I am in big stress for this problem
Hi Shekhar,
We are extremely sorry about this.
We are checking in more detail and we will get back to you ASAP.
Hello,
It looks like, the memeory is gtting exhausted. For now, I added following fitler code in your theme’s functions.php file to remove SEO Analysis from the Elementor editor:
add_filter( 'rank_math/elementor/add_seo_tab', '__return_false' );
This fixed the page loading issue.
To further debug the issue, can you please add your site’s FTP access in the Sensitive Data Section so we could enable the WP_DEBUG and see if any errors are logged in the debug.log file?
Looking forward to helping you.
where will I get this FTP access? how will I get it? Can you please explain the process?
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I had updated my sensetive data with my FTP access as asked by a support member yesterday..But i haven’t gotten any update yets.
Hi there,
Thanks for getting back to us and sorry for the delayed response.
We are checking this problem and we will be in touch in a short while.
Thank you.
Hello,
I don’t see any files or folders on your server. It looks like you haven’t given us access to any files. Please check again and give us access to the wp-config.php and plugins files.
Looking forward to helping you.
Actually i am understanding the process that how to create and access the wp-config.php and plugins files.can u please guide me?
Hello,
You can follow this guide to understand how to use FTP and access such files:
https://mythemeshop.com/wordpress-101/#https://www.youtube.com/watch?v=P2XbH-6_nX0
Hope that helps. Thank you.
I am sorry to say that i can’t understand the process fully.I find it very difficult.If i give my cpanel login details can you fix it on behalf of me?
Hello,
Sure. Please add them to the sensitive area so we can take a closer look.
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
