Open Graph suddenly stops working

#325103
  • Resolved Gorgonita
    Rank Math free

    Open graph suddenly stopped working and I have not been able to make it work anymore, I don’t understand why. After this the news have stopped coming into discover and it is something I need or would like to fix.

    I leave here a screenshot and the url of the web.

    Thank you very much

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience that might have been caused due to that.

    I looked at the URL shared by you and the og tags are in place.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    updated with the information you have requested.

    Thank you very much

    Hello,

    I checked the affected URL in Facebook’s sharing debugger and I noticed that the image you have added for this post is returning invalid. Please see my screenshots in the Sensitive Data section.

    Could you please try to reupload the image you attached for this post and see if this fixed the issue?

    Looking forward to helping you with this one.

    Solved! Love you

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Open Graph suddenly stops working’ is closed to new replies.