Open Graph/Social Preview Image Is Not Displayed

#321718
  • Resolved Arya
    Rank Math free

    Open Graph/Social Preview Image\feature image for posts on website doesn’t show up when sharing social media

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience that might have been caused due to that.

    To troubleshoot the issue, could you please follow the steps from our Knowledge Base article here:
    https://rankmath.com/kb/open-graph-image-not-displaying/

    Please let us know how that goes. Looking forward to helping you further.

    Thank you

    Arya
    Rank Math free

    We’re done this following steps, but it doesn’t work

    Hello,

    Could you please share the affected URLs with us so that we can troubleshoot the issue further?

    Looking forward to helping you further.

    Thank you

    Arya
    Rank Math free
    Prabhat
    Rank Math agency

    Hello,

    I investigated the page and found that you do not have an og:image tag (social image) in the page’s source.

    Also, the featured image on the page is in WEBP format.

    Please add a social image of either JPEG, PNG, or GIF format and of dimensions 1200px X 630px and see if that fixes the issue.

    You can follow this guide to add the social image:
    https://rankmath.com/kb/meta-box-social-tab/

    You can also get a global/default OpenGraph thumbnail to the website from your WordPress admin area > Rank Math > Titles & Meta > Global Meta.
    OpenGraph Thumbnail

    Please let us know how that goes.

    Thank you.

    Arya
    Rank Math free

    Does rankmath doesn’t support webp image

    Prabhat
    Rank Math agency

    Hello,

    The OpenGraph protocols are defined by Facebook and as such the supported formats are also defined by them.

    You can have a look at this documentation from Facebook for a quick reference:
    https://developers.facebook.com/docs/sharing/webmasters/#images

    Only JPEG, PNG, and GIF images are supported in OG tags.

    Hope this helps.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Open Graph/Social Preview Image Is Not Displayed’ is closed to new replies.