Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
As you said, you’re currently using the Rank Math Agency plan, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
As for your issue, can you please share your website’s URL with us? So that we can investigate the issue further for you.
Meanwhile, please check if you have added a featured image to that page or included at least a fallback image for OpenGraph under WordPress Dashboard > Rank Math > Titles & Meta > Global Meta >
OpenGraph Thumbnail.
In case you don’t have any of those options with an image, this meta tag won’t be generated for the page.
You can also follow this guide and see if that helps: https://rankmath.com/kb/open-graph-image-not-displaying/
Looking forward to helping you.
Thank you.
Hi there…
I am open ticket with free version because the RankMath Pro is free with my hosting package so I don’t have any access to premium support or etc about RankMath Pro.
All my post have featured image on it. Even I have set manually the image don’t show up in open graph.
My Website: https://www.soundthenaline.com/
Best regards
Hello,
It looks like you are using webp images on your website. webp format is not supported by og:image tag. The supported formats are png, jpeg, and gif. You can read more about this here: https://developers.facebook.com/docs/sharing/webmasters/#images
Also, the image should be of the recommended dimensions to work correctly. The recommended dimensions are 1200px X 630px.
Please set the image of the supported format and dimensions to fix the issue.
Hope this helps.
Thank you.
If not supported why the other plugin can do the job very well. Only RankMath (even in Pro version) not supported?
regards.
Hello,
Rank Math does everything necessary for showing OpenGraph images to your website, as per OpenGraph guidelines.
https://developers.facebook.com/docs/sharing/webmasters/#images says,
og:image:type - MIME type of the image. One of image/jpeg, image/gif or image/png
Now og:image:type does not need to be explicitly specified; but since the restriction to those MIME / file types is mentioned for that property, that should also mean you should not use WebP for og:image.
Also, I suggest you to follow best practices for guidance on how best to use og:image.
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
