og:image not print on my site

#259369
  • Resolved Nathan Bernard
    Rank Math free

    Hi there,

    I installed your plugin and the social meta tags show up except for the image.
    If I uninstall the plugin, the social meta tags disappear. So that’s a good news it is working,
    Except for the images.

    I followed the step in your guide with the Health Check plugin.
    With the theme twenty-twenty and with only your plugin. It is still not showing up.

    The default images is set in the settings (OpenGraph Thumbnail) and one is selected for the home page as well.

    My website is https://expresspaydayloan.ca/.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Tammy
    Rank Math business

    Hello,

    Thank you for contacting Rank Math today, and we apologize for any inconvenience this may have caused.

    If the og:image tag is missing, Rank Math is either disabled or unable to print your social tags. After you’ve confirmed that Rank Math is enabled, you should investigate why it isn’t printing social content by following this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Make sure to thoroughly follow all of the directions.

    I hope this information is helpful, and please do not hesitate to contact us if you require any additional support.

    Thank you.

    Hi Tammy,

    Sorry for the delay. RankMath’s emails are not easily noticed in a busy inbox.

    As I said in my first request, RankMath is enabled as some og: tags are present when enabled but are not when the plugin is not activated.
    So it is a sign that the plugin is working but doesn’t include the og:image.

    I’ve already followed the instructions on your link as I said and that is why I contatced you as stated at the end of the article:

    If the issue persists even when only the default WordPress theme (Twenty Twenty) and Rank Math are active, please let us know directly at our support forum, so we can let you know about further steps.

    With only the twenty-twenty theme and RankMath installed, I could get some og:tags but not the og:image.

    Thanks

    Hello,

    Can you please try to re-upload your website’s thumbnail image and see if this works?

    Do ensure that your images are using the recommended image size as Social media will prioritize it. Recommended image size is 1200 x 630 pixels.

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hi Jeremy,

    Thanks for you suggestions.
    I did resize the image and now the og:image property appears on my site.
    The image does not appear yet when sharing on messenger but will give a try to the solutions on this link:
    https://support.rankmath.com/ticket/images-not-display-in-previews-within-facebook-and-messenger/
    Indeed, I did inline the critical CSS on the site and the problem might come from this.
    Will let you know if this is still not working!

    Thanks again.
    Nathan

    Tammy
    Rank Math business

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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