OG Image not working

  • I have set the OG thumbnail in SEO & Titles > OpenGraph Thumbnail to the image I want. I’ve set the page featured image to the one I want. I have set the image in the Snippet Editor to the one I want. These are all the same image(!) Yet on Facebook when someone share’s the web address I get a random image from my site.

    I’ve cleared the cache and rescraped using the Facebook Developer tool but still the same issue.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I have checked it and it seems that for some reason the og:image tag is not being added to your website so Facebook is getting a random one.
    ​​​​​​​
    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for contacting Rank Math today.

    The issue is because the image you are using is 449 by 160 pixels which is less than the required image size for Opengraph (at least 600x315px). Please edit your image size and that should fix your issue.

    If you have any further question(s), please let us know. Thank you.

    OK, I’ll try that – the images it’s choosing are smaller though!!

    Seems to have worked though – thank you!

    Hello,

    We are super happy to hear that.

    Please let us know if we can go ahead and close this as resolved.

    If you have any further question(s), please let us know. Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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