OG Image not updated

#718531
  • Resolved Seofoxx

    3 months, 2 weeks ago

    Rank Math free

    Im facing a problem i cant solve.
    At “see sensitive data” im using RankMath – for OG image this image is set by RankMath
    <meta property=”og:image:secure_url” content=”/wp-content/uploads/2021/12/Design-ohne-Titel-5.png” />
    (/wp-admin/admin.php?page=rank-math-options-titles)

    In RankMath i used the option to set another image but its is simply ignored.
    The only thing i see is that at og image “secure_url” is added – dont know why.

    I cleared cache, cleared all transistenten, installed rankmath new —-dont know what to do.

Viewing 8 replies - 1 through 8 (of 8 total)
  • RankBot

    3 months, 2 weeks ago

    Hello,

    I’m sorry to hear that you’re experiencing issues with updating the OG image in Rank Math. It seems like you’ve tried several troubleshooting steps, including clearing the cache and reinstalling Rank Math, but the issue persists.

    To address this problem, I recommend checking the following:

    1. Open Graph Image Settings: Ensure that the correct OG image is set in Rank Math. You can do this by navigating to WordPress Dashboard → Rank Math → Titles & Meta → Global → OpenGraph Thumbnail and confirming that the desired image is selected.

    2. Image Dimensions and Format: Verify that the image dimensions and format comply with the recommended standards. The recommended image size for OG images is 1200px X 630px, and supported formats include jpeg, png, and gif.

    3. Facebook/Twitter Sharing Images: Double-check if you’ve added Facebook/Twitter sharing images through Rank Math Meta Box. You can do this by editing the post/page and ensuring that the correct image is set in the social tab.

    If the issue persists after checking these settings, please feel free to reach out to our support team by opening a support ticket here. Our team will be able to provide more specific guidance based on your website’s configuration.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you.

    Sources:
    How to Fix the ‘og: image’ Property Should Be Explicitly Provided » Rank Math
    Open Graph/Social Preview Image Is Not Displayed » Rank Math
    Open Graph Meta Tags » Rank Math

    Rakibuzzaman Siam

    3 months, 2 weeks ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please make sure the opengraph image you’re using has the appropriate size and format according to the guidelines: https://rankmath.com/kb/open-graph-image-not-displaying/#num-4-2-image-dimensions-image-format

    Once done, please try to clear your website cache including any server-level cache, and check again.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Seofoxx

    3 months, 2 weeks ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Seofoxx

    3 months, 2 weeks ago

    Rank Math free

    added answer to sensitive data.

    Rakibuzzaman Siam

    3 months, 2 weeks ago

    Hello,

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    Seofoxx

    3 months, 1 week ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Seofoxx

    3 months, 1 week ago

    Rank Math free

    Added the data

    Rakibuzzaman Siam

    3 months, 1 week ago

    Hello,

    We checked your homepage and found that you added the incorrect image in the Rank Math SEO Meta box Social tab.

    We changed the image from there and now Facebook is showing the updated image in the Social Sharing debugger tool. Please check the screenshot in the sensitive data section for your reference.

    Hope that helps and please don’t hesitate to let us know if you have any other questions.
     
    Thank you.

    RankBot

    2 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘OG Image not updated’ is closed to new replies.