OceanWP and RankMath Conflict

  • I have a couple questions.

    I have the OceanWP theme and categories do not appear in my breadcrumbs despite that feature being set to “On.” I found out that if I use a different theme, Genesis, the category appears in the breadcrumbs. How can I use OceanWP and still have my category appear in the breadcrumbs?

    Second question, if I uninstall RankMath, will the redirections that I create with the plugin be gone?

    Thank you,
    Thomas

    • This topic was modified 1 week, 6 days ago by  Thomas J. Fellows. Reason: Login given to resolve breadcrumb issue
Viewing 11 replies - 1 through 11 (of 11 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    1). I have just tested the breadcrumbs feature on the OceanWP theme and it works as expected for me. We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    Temporary Login Without Password

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    WP Security Audit Log

    2). Yes deactivating the plugin will also disable this functionality but you can make use of the “Export to .htaccess” button to export a copy of the redirection rules and add them to your htaccess file to ensure that the redirections continue to work.

    screencap

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    I have given admin login info.

    If I export the redirects to the htaccess, when I delete a redirect from the plugin will it be deleted from the htaccess?
    Thank you

    Hi Thomas,

    Thanks for the follow up.

    No this will not be deleted, this is a manual method of managing the redirects and thus you will need to edit it from the .htaccess file.

    You also forgot to share your site URL on the sensitive data section.

    We are looking forward to helping you. Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thanks for the follow up.

    I am afraid that the credentials are not correct. Please share some new credentials and also test them out on an incognito window so that we can check the issue for you.

    We are looking forward to helping you. Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    I have updated the info. One of my plugins was preventing me from registering new users.

    Hi Thomas,

    Thank you for the access.

    Would you mind modifying my access so that I can check for any custom code that you may have on your theme?
    It would also help if you could check if there is a conflict with one of your installed plugins by performing the steps described on this page: https://rankmath.com/kb/check-plugin-conflicts/

    We are looking forward to helping you. Thank you.

    Your role is admin already. Is there another permission to grant somewhere?

    Hi Thomas,

    Apologies for the delay.

    I am unable to view theme files with the current access, please share some FTP access so that we can check this for you.
    Could we also have your permission to deactivate plugins to investigate further?

    I’m looking forward to helping you. Thank you.

Viewing 11 replies - 1 through 11 (of 11 total)

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