Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
I’ve tried saving focus keywords on a random post on your site, and it seems to be working fine. Please refer to the screencast attached in the sensitive data section.
In this case, please try clearing your website and browser’s cache and let us know if the issue still persists.
Looking forward to helping you.
Thank you.
Thanks for answering. I did the test and actually this post you edited worked and the one before it also worked but the first post didn’t work and the home page didn’t work either. Could you try on the home and also on the most recent post?
I put the link to the video from the home and the one from the most recent post below
Home:
https://drive.google.com/file/d/1Zhl3PRdSX6IotLXvbApcjsPBTiz3_LrL/view?usp=sharing
Most recent post:
https://drive.google.com/file/d/17sVD0yXawOeuCGZ33NXQNFfKdu869FZ3/view?usp=sharing
Thank you very much.
Hello,
Thank you for that information.
I’ve replicated the issue upon saving it on your homepage and got this error:
POST https://libraria.com.br/wp-json/rankmath/v1/updateMeta?_locale=user 403
Those errors usually are caused when something is blocking access to the WordPress REST API. Please whitelist this route:
/wp-json/rankmath/v1/updateMeta
Whitelisting the route should fix the issue. Here’s a link for more information:
https://rankmath.com/kb/meta-data-not-saving/#firewall
I hope that helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
