Not working properly

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

You mentioned you’re using Rank Math PRO but the account you have used to open this ticket is the Rank Math free version.

Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?

Please note that we don’t offer support for nulled or cracked plugins as we explain here: https://rankmath.com/kb/rank-math-pro-nulled/

Looking forward to helping you.

Thank you.

Hello,

First of all, many functions, including queue tracking, do not work properly. I installed it on my e-commerce site a month ago, although I set a social media image, some fields in the data markings are missing on the search console.

Please share the affected URL here so we can further check it from our end.

Sitemap often fails

Can you please follow these steps?

1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp

2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/

After doing so, observe the sitemap if it keeps on failing. If the issue persists, please share the specific error you see so we can further determine what’s causing the issue.

Pages seem to be noindex marked even though they are not noindex marked many more errors

Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

Only the site admin would know and your users won’t be affected by this troubleshooting.

If the issue persists, please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Please do take a complete backup of your website before sharing the information with us.

We really look forward to helping you.

Hello,

Could you please share the affected URLs so we can check as well?

Meanwhile, you can check this link on how to fix those errors/warnings:
https://rankmath.com/kb/either-offers-review-or-aggregaterating-should-be-specified/

I hope that helps.

Thank you.

Hello,

I can check that most of the errors are related to your product category pages. Please navigate to WP Dashboard > Rank Math > Titles & Meta > Product Categories and enable the Remove Snippet Data option. Also, do this for all the product taxonomies like tags and attributes if there are any.

Once done, clear the cache of your site and validate the fix in your GSC account. The issue should be resolved once Google crawls the URLs again.

Let us know how that goes. Looking forward to helping you.

Thanks.