Not sure where to start

#11361
  • Resolved Naomi
    pro

    Hi!

    I’ve recently installed a new plugin, a landing page builder for WordPress. And right away, Rank Math asked me to update things like the Meta and SEO settings, which is great.

    However, on the landing page editor, there is no Rank Math settings area. I can’t put in a focus keyword, schema, social graphics, nothing.

    So, I am wondering if there is a way we can get the two plugins to communicate with each other better? But I don’t know where to start. I don’t know if I start with you and ask you to try to make yourself compatible with their plugin so I can enter in the SEO information as I need to, or if it would be better to message them instead and ask them to make themselves more compatible with you.

    I would really appreciate being able to use Rank Math on some of these pages, though.

    Thank you very much for your help.

    • This topic was modified 3 years ago by Naomi. Reason: Adding in login information as advised
Viewing 9 replies - 1 through 9 (of 9 total)
  • Hello,

    Thanks for getting in touch with us today and sorry for the inconvenience caused.

    We would be happy to help in the integration. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi Naomi,

    Thanks for the follow up.

    I am unable to make changes to your theme with the current access.
    Could you please add the following code to your functions.php file via FTP:

    /**
     * Filter to show/hide SEO Metabox.
     */
    add_filter( 'rank_math/metabox/add_seo_metabox', function( $default ) {
    	global $pagenow;
        if (( $pagenow == 'edit.php' ) && ($_GET['post_type'] == 'ulpb_post')) {
    		return true;
    	}
    	return $default;
    });

    If the metabox does not appear normally, please share some temporary FTP access as well so that we can check this further.

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi Michael.

    Thank you for trying. I added the code in, but it is still not showing up when I try to edit a landing page.

    I’ve created an FTP account for you and listed the credentials in the sensitive data area. Thank you so much for your help with this, I really appreciate it.

    Is it possible I need to add the page to that URL in the code?

    The edit URL is https://helpmenaomi.com/wp-admin/edit.php?post_type=ulpb_post&page=page-builder-new-landing-page&thisPostID=4899

    And there’s a line in your code that reads if (( $pagenow == ‘edit.php’ ) && ($_GET[‘post_type’] == ‘ulpb_post’))

    If we add in the page=page-builder-new-landing-page to that, do you think that will work? (I could be way off, and didn’t want to try it without asking you first just in case).

    Hi Naomi,

    Thanks for the access.

    The landing page plugin is adding some jQuery code to disable the postbox container that holds the Rank Math metabox and we may not be in a position to modify this without editing this plugin’s code. I can suggest that you reach out to their team and ask them to add compatibility for other plugins to add metaboxes to the edit page.

    I hope this info helps. Thank you.

    Okay, I will try that. Thank you.

    Hi Naomi,

    I am glad that this information proved useful 🙂

    Feel free to contact us should any other issues come up.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

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