Not showing my just purchased Content AI

#682891
  • Resolved wwill74

    5 months ago

    Rank Math free
    Content AI Creator

    It isn’t recognizing that I have a subscription even though the moudule is enabled.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    5 months ago

    Hello,

    We apologize for the inconvenience you’re experiencing with your Content AI subscription not being recognized despite enabling the module. This could be due to a delay in the system recognizing the recent purchase.

    To resolve this, please try refreshing your WordPress dashboard or logging out and back into your Rank Math account within the plugin. If the issue persists, please click on the “Assign to a human agent” button so that one of our support team members can assist you further.

    Thank you for bringing this to our attention. We appreciate your patience as we work to resolve this issue for you.

    Looking forward to getting this sorted out for you!

    Reinelle

    5 months ago

    Hello,

    We’ve checked your account, and the Content AI subscription is already applied to your account.

    If the issue still persists, please follow these steps:

    1 . Please clear the transients at Rank Math > Status & Tools > Database Tools > Remove transients

    transients

    2 . After that, you may try disconnecting and re-connecting Rank Math to see if that works for you.

    You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

    3 . Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

    4 . Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now.

    5 . Once all the above steps are done you might need to refresh the credits again this time to start using Content AI.

    Please head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    credits

    Let us know how this goes.

    Thank you.

    RankBot

    4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Not showing my just purchased Content AI’ is closed to new replies.