Not saving Seo input

  • The SEO input information (such as keyword, meta description and SEO title are not being saved in Elementor v2.9.13 & WordPress version 5.4.2. Every time I entered & saved the information then exit page and re-enter it’s missing all the information previously entered.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    After checking it, it seems you get the following errors when trying to save:

    api-fetch.min.js:2 POST https://website.com/wp-json/rankmath/v1/updateMeta?_locale=user 403
    post.php:1 Uncaught (in promise) {code: "invalid_json", message: "The response is not a valid JSON response."}

    Those errors usually are caused when something is blocking the access to the WordPress API REST.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it could be one of the plugins you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    If you don’t find the issue with that, I would recommend contacting your hosting support, to check if something is blocking the WordPress API REST.

    Please let us know if you find the culprit.

    Looking forward to helping you.

    Just the same issue since some days ago in my blog
    in my blog

    Hello Salvador,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Please let us know if you find the culprit, if none we might need to take a closer look at the settings. Please create a new ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    I’m using the latest version of all the plugins and the theme. I also used the Health Check Plugin as suggested and enabled only Rank Math. I am having the same issue. I then contacted my hosting support, to check if something is blocking the WordPress API REST which they informed no. At this point I have to just say farewell to Rank Math and move on. Because not even you guys can seem to resolve the issue and I’m not the only user experiencing it.

    Hi,

    I am sorry but the logins you provided are no longer working for us.

    Could you please check what the problem is?

Viewing 5 replies - 1 through 5 (of 5 total)

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