Not Saving / Conflict with Divi Theme

#259173
  • Resolved David Cranley
    Rank Math free

    Hello,

    I am not able to save any Rank Math values on a particular site. The site is on Divi v4.10.7 and WP v5.8.1 hosted on WPEngine. When I click update, Divi shows a ‘cannot save, retry message’ and the changes are then lost and not saved.

    I have seen other posts on your support forum of a similar nature where you recommend installing the Health Check Plugin. I have done this and even with all plugins except Rank Math the issue remains. I also tried enabling all the plugins except Rank Math and immediately the saving error disappeared.

    Therefore, my conclusion is that on the problem seems to be a conflict between Rank Math and the Divi Theme. I have Rank Math and the Divi Theme installed on other sites and do not have this problem, only here.

    Any help/support you can give me to rectify the problem would be much appreciated.

    Many thanks,
    David

    Divi save - error message only when Rank Math activated

Viewing 10 replies - 1 through 10 (of 10 total)
  • Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    We are already aware of the issue and working on a fix for this. The error shows up when you try to update the page in Firefox but it works fine on Chrome. We will inform you once we release a fix for this issue. Please use Chrome to save the changes until then.

    You can also keep an eye on our changelog to get notified when we release a new update with a fix: https://rankmath.com/changelog/

    We really appreciate your patience in the meantime. Let us know if you need any other assistance.

    Thanks.

    Thanks for the very quick reply. Just tried Chrome and can confirm that the ‘cannot save, retry’ message does not appear with this browser, but still no changes are saved. As soon as the editing page is refreshed, they are all gone.

    Thought I’s give you this feedback in case it helps.

    Hello,

    Thank you for that additional information for this known issue.

    Meanwhile, please don’t hesitate to contact us anytime if you have other questions to assist you further with anything else.

    Looking forward to helping you.

    Thank you.

    Is there any update on this please? Just tried again and the inability to save remains. It’s a serious bug and something you’ve been aware of for several weeks. Do you have a date when this is likely to be fixed? Unless it is very soon I (and probably many other Divi users) will have no option but to use an alternative to Rank Math.

    Thanks.

    Hello,

    Can you please confirm if the changes that are not being saved are the ones that you make inside Rank Math’s meta box? If yes then please follow this troubleshooting guide to fix the issue: https://rankmath.com/kb/meta-data-not-saving/

    The issue of the cannot save, retry message is only with Firefox, and even though the pop-up appears, all the changes made to the posts should be saved. If the changes made to the main content of your page/post are not being saved then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Thanks for your reply. In Chrome the ‘cannot save, retry’ message does not appear, but still does not save changes inside Rank Math’s meta box. Would appreciate you help with this.

    Hello,

    The updateMeta route is throwing a 404 error on your site. This is the route that we use to save the meta data and since it is returning a 404 error, the meta data is not being saved.

    I can check that you have several URL rewriting rules in the .htaccess file, which might rewrite the path of the Rank Math routes.

    Could you please grab the default .htaccess file from here and re-check it?

    Do let us know how it goes.

    Looking forward to helping you.

    Thank you.

    I changed the .htaccess file to the basic version you directed me too. Cleared all caches and retried twice, but still the changes inside Rank Math’s meta box and the Focus Keyword box were not saved.

    Hello,

    In this case, please contact your web host and check if something is blocking the WordPress API REST.

    Please also ask them to check the Firewall Settings and whitelist the updateMeta rule.

    Here’s a link for more information:
    https://rankmath.com/kb/meta-data-not-saving/#firewall

    I hope that helps.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

The ticket ‘Not Saving / Conflict with Divi Theme’ is closed to new replies.