Not save metada, cant reset plugin error in Home screen on staging in subfolder

#405893
  • Resolved cooltronicpl

    1 year, 10 months ago

    Rank Math free

    Hello,
    I have some errors after updating the plugin.
    My IP is white-listed. Responses to Rank Math wp-json are okay (200).
    I cannot save any data in the staging subfolder website.
    Also on Home Screen Rank Math is showing an error. Rank Math shows some invalid data on all database options.
    https://ibb.co/YQvs2pC
    https://ibb.co/GMVWxMz
    How to fix it?
    Some time ago it worked like a charm, but after an update, the plugin is not working.

Viewing 4 replies - 1 through 4 (of 4 total)
  • cooltronicpl

    1 year, 10 months ago

    Rank Math free

    This error submitted in Database Tools is after clicking any option.

    Reinelle

    1 year, 10 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Let us know how this goes.

    Thank you.

    cooltronicpl

    1 year, 10 months ago

    Rank Math free

    Problem was generated by strange rediredction of staging wp-json in nignx to index.php

    Jeremy

    1 year, 10 months ago

    Hello,

    We are super happy that you are able to locate the root cause of the issue.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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