Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Please ensure you use the exact titles you have used for your contact and about pages to search in the dropdown.
If the issue persists, assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hi Michael
Thanks for the response. Unfortunately I don’t think that the issue is to do with a plugin as this was working correctly and then stopped, with no new plugins being added to the site.
The issue is also specific to a single page, but on all the other site pages the RankMath App is displaying correctly.
Many thanks
Gleave
Hello Gleave,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hey,
I have the same issue with a “brand new” twenty twenty. No plugins are installed.
In addition, the opening times are not transferred.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello Gleave,
I only typed contact and was able to select the contact page for your SEO Settings. I saved this, please check the your settings. I couldn’t find the about us page listed in your pages and therefore I couldn’t add any. Please note you need to type and select the title of the page you need to use for your contact/about us settings for it to show up then save these settings.
Looking forward to helping you. Thank you.
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Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
