Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
This could suggest that there is a conflict between Rank Math and one of your installed plugins. To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please do check the requirement to run Rank Math.
https://rankmath.com/kb/requirements/
I hope this resolves your issue.
I tried as you suggested by enabling troubleshoot mode and disable plugins, but my problem is not solved , so please help me how can I activate rankmath on my website, I need online help or call help to perform this activation.
Hello,
Could you provide us with the error that you are getting when activating?
You can use tools like https://ibb.co/ to take a snapshot.
Looking forward to helping you.
When I tried to rank math activate, the two-step are shown in images, please understand my problem and suggest me the solution.
https://ibb.co/sgWsNHD
https://ibb.co/wCsHdt1
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Dear sir
I have sent you desired login details please check what is problem in website.
Hello,
I deleted your existing installation and reinstalled Rank math again then went through the setup wizard which seems to have fixed the issue. I was able to connect to my account with no problem or errors, check the screencast I have added in the sensitive section.[ I did disconnect your site afterwards, please connect to your account]
Hope this helps you.
Thanks Team Rankmath, I have installed it successfully, should I delete now Yoast SEO from my plugins?
Hello,
If you have already imported all the data from Yoast you can delete it.
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
