Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
I can’t seem to replicate your issue on my end.
Please ensure that you are using the latest version of Rank Math plugin. If not yet, please do update them. You may refer to our changelog page here: https://rankmath.com/changelog/#free
Also, try connecting using a different browser and see if you are able to connect successfully.
Let us know how that goes. We are looking forward to helping you.
I’ve tried doing it from a different Browser and also cleared everything on that browser and tried it. But i’m getting the same Screen.
Website is showing up as Connected on Rank Math Account but from WordPress, it’s asking me to connect Rank math Account.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for that information.
Could you please confirm with your web host if there are no rules which are blocking the 3rd party connections? Once you have already fixed these rules, you can connect in Rank Math > Dashboard > Help tab:
https://rankmath.com/kb/website-not-shown-in-account/#how-to-connect-your-rank-math-account
If there’s no such rule on your site and the issue still persists, please also share your Rank Math account and FTP credentials in the sensitive data section to investigate this issue further.
I hope that helps.
Thank you, and looking forward to your update.
I’ve talked to web Host provider. He asked me to provide “perhaps you could provide me the IPs of our 3rd party if it doesn’t work? ”
Web Host Provider asked me to Provide IPs of 3rd party so that they can check if there’s any blocks
Hello,
Our IP is 134.90.148.114 and the user-agent is RankMathAPI/2.0.0; https://rankmath.com
Please also check with your web host if the ModSecurity feature is enabled on your server as it is possible that it blocks the connection of your website to your Rank Math account.
I hope that helps.
Thank you.
I’ll get back to you once my web host replies.
Hello,
Let us know how it goes.
Meanwhile, if you have any questions, please feel free to ask.
We are here to help you.
They said that the IP wasn’t banned neither does the problem came from the ModSecurity. They checked and clarified that it’s a server side WP-admin redirection issue and they fixed it. now my account is connected to the plugin.
Thank you guys for the Support.
Hello,
We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
