Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We can’t log in since you didn’t add the login URL. Could you check it?
Looking forward to help you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It seems it was just your cache plugin that was not cleared and it was giving to the SEO Analysis tool an old version of the website.
I checked again the SEO Analysis and it shows the right description, also I checked the website source code and it also has the right one.
Could you check it?
Looking forward to help you.
Awesome, thank you very much!
Also can you tell me how to effectively clear my catche plugin as I tried myself but couldn’t find
Hello,
Thank you for contacting Rank Math today.
If you head over to your caching plugin dashboard you should see an option to clear your cache. If you don’t, please let us know the caching plugin you are using so w can help you.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
