Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
Are you getting any error messages upon purchasing? However, please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
Lastly, if you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.
If everything from the above is enabled and working, you can also call your bank and ask what’s stopping the payment to go through and request them to approve it on your end.
I hope that helps.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
