Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
It is likely that the issue is related to page caching on your end. Please clear your page cache and let us know how this goes.
Looking forward to helping you. Thank you.
Thank you for the reply.
I cleared my cache but the problem persists.
My webhosting support team said that they see the page code showing an extra “none”setting that they believe isn’t supposed to be there.
<meta name=”robots” content=”follow, index, none, max-snippet:-1, max-video-preview:-1, max-image-preview:large”
Here is a screenshot of my settings though: https://snipboard.io/lEQAKd.jpg
How to disable the unnecessary “none” that seems to confuse Google?
Hi,
I am not sure where it is coming from to be honest. This is the normal robots tag we add:
<meta name="robots" content="follow, index, max-snippet:-1, max-video-preview:-1, max-image-preview:large"/>
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let me know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Thanks! I will do that and let you know the results
I will need help with that. I was told that there is an unnecessary “none” tag, but I don’t know where to find it so that I see it.
without knowing that I can’t run the troubleshooter. Please tell me how to find this tag in the page source code?
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
Everything seems to be configured as expected on your site. Could you please inspect the URL on your search console and let us know how this goes.
Looking forward to helping you. Thank you.
I still get the same error
Hello,
Thank you for contacting Rank Math today.
I have detected the presence of a “none” on the robots values of the affected page which could be affecting indexing. It looks like this:
"follow, none, index, max-snippet:-1, max-video-preview:-1, max-image-preview:large"
The same problem is reproduced when all other plugins are disabled which makes this very odd.
I am consulting our dev team about this and I will get back to you shortly.
Looking forward to helping you. Thank you.
Thank you for investigating this further, Michael!
Hello,
It seems like a weird issue. We enabled the troubleshooting mode, enabled it once again and the issue was gone. There is no longer a none present for your robots meta tag.
The issue should be fixed now. If you continue to face any issue, do not hesitate to let us know.
Thank you.
Hello
I have encountered the same issue with the following site Biomotion.fr (in FR & EN) : a lot of EN posts had this noindex detected by Search Console but their meta was index when viewing the source code of the page.
I have managed to solve it (after a lot of time trying other ways) by untickling the Advanced Robots Meta boxes in the Advanced panel of Rank Math for that given post. See screenshot here : http://prnt.sc/s01ivl
I hope this can help others.
Hi,
Thank you for the help!
The problem is solved for this particular post, but it persists for several others.
I tried the method Philippe Grand recommended, but Google still claims that there is a noindex metatag.
Here are some of the posts that have the issue:
https://www.idrawfashion.com/blog/drawing-process/138-my-fashion-sketches-coloring-technique/
https://www.idrawfashion.com/blog/drawing-process/113-how-to-choose-the-right-fashion-templates/
Hello,
I see the issue on your site but even after importing the Settings from your site, I was not able to reproduce the issue on my setup. Can you add your site’s FTP access in the Sensitive Data Section so we could check the issue by editing some files?
For now, to temporarily fix the issue on your site, I added following code in your theme’s functions.php file:
add_filter( 'rank_math/frontend/robots', function( $robots ) {
if ( isset( $robots[ 'none' ] ) ) {
unset( $robots[ 'none' ] );
}
return $robots;
} );
The robots data is no longer showing none in any of your posts now. Can you please confirm?
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
