Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please also share the affected URL to check this issue further?
However, please check the source code of the URL that is marked as noindex in a browser to confirm (in Chrome you can do this with a right-click and then click on “View Page Source”, or select “View” in the top menu bar, then “Developer” > “View Source”)
https://i.rankmath.com/VJoHJu
Please also check your settings at WordPress > Settings > Reading and make sure the “Discourage search engines…” option is unchecked.
Lastly, when the WooCommerce module is enabled in the Rank Math dashboard, Rank math automatically adds the noindex to the robots meta of the pages myaccount, checkout, and cart. Please check if that category page has integration from those pages as that might be the cause.
I hope that helps. Thank you, and looking forward to your update.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Thanks for the quick reply. Please note that this is happening only for this product category page and it has “index” tag before yesterday…
I checked all the things you told me and nothing happened
Hello,
Thanks for your reply.
Upon checking the source of the page, I was able to find a No Index tag applied. Please see the screenshot available in the Sensitive data section of this ticket.
As you’ve followed the troubleshooting article and the issue is still there, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi, thanks for the quick reply !
Yeah we can indeed see the Noindex tag in the source code, even if it’s set as “Index” in Rank Math plugin.
I attached WP Logins. Thanks for your help.
Hello,
Thanks for your reply.
I logged into your website’s admin area and I found a No Index tag applied on the category from the Advanced tab of the SEO Meta box. So, I went ahead and set the category to Index and the same was reflected on the page’s source.
Please see the screenshots available in the sensitive data section of this ticket and confirm it on your end.
Looking forward to hearing from you.
Thanks.
Hi,
Thanks for the quick reply.
That’s very strange because I already checked it before and on my side the “Index” box is checked. Right now it is still checked but my page has a “noindex” tag.
I don’t know what to do.
Thanks in advance.
I attached to the sensitive data a youtube video to show you what I do.
Hi, sorry to send you a message once again, but I noticed that the description was translated to english. Is it you ?
Strange things are happening ! I re-translated it in french.
Hello,
Thanks for getting back to us.
Upon inspecting your website I noticed that no products were being attached with this category and by default all the empty categories will have the noindex tag applied automatically.
I re-attached the products to the category and it now shows as index correctly.
Hope this helps solve your issue.
Don’t hesitate to get in touch if you require any further assistance.
Hi,
Thank you, you did a great job !
Can you please delete the screenshot you sent in the previous message ?
I do not want my website or a part of it to be public here.
Thanks !
Hello,
We’re glad that you got that sorted.
We respect your privacy and the image is removed.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
