No statistics

#418002
  • Installed RM about 4 days ago. The problem is, there are still no statistic in WP.

    I have stats in my analytics account from 2021. What is the issue? Any logs i can look at to find out why?

    My settings is connected.

    I have wellness Coaches in the first box Wellnesscoaches G4 and All website data in the 3rd box.

    Thanks

Viewing 12 replies - 1 through 12 (of 12 total)
  • Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    Firstly, please ensure that you are using the latest version of Rank Math plugin. If not yet, please do update them. You may refer to our changelog page here: https://rankmath.com/changelog/

    Secondly, try manually fetching the data from your GA and GSC account: https://rankmath.com/kb/delete-old-analytics-data/

    If the issue persists, please make sure that you are not connecting to Google Search Console via a domain property but rather a URL prefix.

    Let us know how that goes. Looking forward to helping you.

    looks like something is coming though now.

    Took many days.

    Hello,

    I am glad that analytics data has populated your analytics dashboard. If you have further issues with our plugin, just don’t hesitate to let us know and we will be more than happy to assist you to resolve them.

    thank you.

    I have to update this ticket to say that ever since i installed this bloody thing i have not seen any statistics loaded NO MATTER WHAT I BLOODY ENTER IN config field. It just does not work. The last time i complained about it suddenly i saw data for a few days but then it stopped updating.

    What did you do on your side? You must have done something the last time i complained because i suddently saw data now its stopped again.

    Hello,

    I am sorry your search stats are not updating as expected.

    To confirm data fetches are running smoothly, please do the following: On your website, go to the page with the following URL structure: yoursite.com/wp-admin/tools.php?page=action-scheduler&status=pending. The page that will open is the pending scheduled actions page. Next, find the action ‘rank_math/analytics/data_fetch’ and click ‘Run’ under it.

    Clicking ‘Run’ will initiate a Rank Math analytics data fetch. Please refresh the pending scheduled actions page every few minutes to check if the data fetch is running smoothly. Once the data fetch has completed, please check your analytics stats for updated data.

    Hope that helps. Please let us know if you have questions.

    THere is no url structure. I already tried this from help article but it says it does not exist. So what now?>

    Hello,

    Please note that in the URL shared by my colleague, you need to replace yoursite.com with your actual domain.

    However, could you please share a screenshot of the last 30 days of the Performance Report from your Google Search Console account so that we can get a deeper insight into the issue?

    You can use a tool like imgur.com to easily upload and share the screenshot’s link.

    We’re really looking forward to helping you.

    Thank you.

    I did that already. Sorry, after almost a month im removing analytics module. Im sick and tried of it already. It cannot execute the crons it seems. After i clicked on RUN yesterday i say something but then it stopped again.

    Does XMLRPC need to be active? Im asking because its disabled on my cloudways server. Does it need to be active? Maybe this is the problem i dont know but it seems like its having a problem pulling data from GA.

    There is no 30 days of search results. I stated that it does not pull anything from Google Analytics.

    Hello

    Hello,

    Sorry for the delay.

    Please check if cron jobs are working on your website or not, you can follow this guide to check that: https://rankmath.com/kb/analytics-issues/#num-2-check-the-cron-job

    In order to fetch the data correctly and consistently, you need to have the cron jobs working and enabled in your installation.

    Also, in the Free version, the data is only fetched from the Search Console.

    If the cron jobs are working and the data is not fetched, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

Viewing 12 replies - 1 through 12 (of 12 total)

You must be logged in to reply to this ticket.