Hello,
I’m sorry to hear that you are facing issues with the redirections in Rank Math. It seems like after creating a redirection using Rank Math’s tool, the redirection is not showing up in the list as expected.
To troubleshoot this issue, please follow these steps:
- Check if the redirection was created successfully by going to the Redirections section in Rank Math.
- Verify if the redirection settings are correctly configured, including the Source URLs, Match Type, Destination URL, and other relevant options.
- Ensure that there are no conflicting redirection rules that might be affecting the display of the newly created redirection.
If you have already checked these steps and the issue persists, I recommend enabling the Debug Redirection feature in Rank Math. This feature can help you pinpoint any issues with the redirection rules. You can find the Debug Redirection feature in Rank Math SEO > General Settings > Redirections.
For more detailed instructions on setting up and troubleshooting redirections in Rank Math, you can refer to our knowledge base articles:
If the issue persists after following these steps, please reply to this ticket, and a human agent from our support team will assist you further.
Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards,
Sources:
How to Set Up Redirections » Rank Math
Using Rank Math’s ‘Quick Actions’ Admin Menu Item
Solving Redirection Issues Using Rank Math SEO Plugin » Rank Math
How to Set Up Redirections » Rank Math
Random URLs Redirecting Even When No Redirect Was Created » Rank Math
Hello,
Thank you for your patience.
Please verify if the redirection tables are created by heading over to WordPress Dashboard > Rank Math > Status & Tools > System Status > Rank Math:
If they are missing, please click this button in Rank Math > Status & Tools > Database Tools to recreate the tables:
https://rankmath.com/kb/rank-math-status-and-tools/#recreate-missing-database-tools
Let us know how this goes.
Hello, yes they exist and I deleted them to recreate them with the button present in he rankmath options. They exist, they are 0kb
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We tried to add a redirection on your website and we can see it is working properly without any issues. Please check the screencast in the sensitive data section for reference.
If you’re still facing the issue, please share a screencast with us by using a tool like https://loom.com so that we can check this further for you.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Okay it seems the problem was an URL problem.
Please check the loom and transfer it to your design/dev team.
On the loom you can see i put traqpad.fr and the other one is http://www.traqpad.fr
It was impossible for me to notice it. For most of the people it is the same, I just copied the previous link and copied the new one. No error message from Rankmath, nothing to help…
It seems to work now.
Maybe your team should work on an error message system here.
Thank you for your help.
Hello,
It seems like you’ve marked this ticket as resolved.
When you mark the ticket as resolved, all the data from the sensitive data section gets automatically removed.
However, please note that Rank Math doesn’t support server/domain-level redirection. In order to redirect from the non-www to the www version of your website, you can follow this guide: https://rankmath.com/kb/how-to-redirect-non-www-urls-to-www/
Also, when you try domain-level redirection, you should able to see an error like the following one:
Hope that helps and please don’t hesitate to let us know if you have any other questions.
Thank you.
https://www.loom.com/share/39328f4f58f54a14a7ff969d77684244?sid=2c8982ed-90be-40e1-88d8-6e9a7c4d2beb
This is not sensitive data, I put it here.
Thanks for the link.
You’ll see on the loom link there is no error, just nothing…
Thank you for your help,
Hello,
Please make sure that you don’t add the domain name to the source URL.
All the redirections in our plugin are relative so it will take the domain automatically from the settings of the website and an incorrect domain variation there could cause the redirection to not get added.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
