Hello,
Thank you for reaching out to us, and we apologize for the inconvenience you are facing in accessing the credits acquired on April 15, 2024.
To resolve this issue, please ensure you are logged in to the correct account where you made the purchase. You can check your remaining credits by visiting the Rank Math Account area. Here is the link for your reference: Rank Math Account
If you can see the correct remaining credits in your account but they are not reflecting on your website, please disconnect and reconnect your Rank Math account from your WordPress admin area. After reconnecting, refresh the credits count in the Content AI section to update the displayed credits correctly.
If the problem persists after following these steps, please reply to this ticket, and a human agent from our support team will assist you further.
Thank you for your patience, and we look forward to resolving this issue promptly.
Sources:
How to Use Rank Math’s Content AI for SEO » Rank Math
Content AI – Your Personal AI Assistant by Rank Math
Sigo sin poder acceder al crédito de contenido IA
Hello,
Thank you for contacting support.
Please head over to WordPress Dashboard > Rank Math SEO > General Settings > Content AI and click the little circling arrow near the credit count at the bottom.
If you see an error message when doing that, please share the error message with us so we can advise on how to fix this.
Looking forward to hearing back from you.
Ya le di a la flecha circular y no me sale error, solo se queda tan igual como estaba al inicio con este mensaje:
0 Quedan 0 créditos este mes. Los créditos se renovarán el próximo mes o puedes actualizar para obtener más créditos aquí .
Ya apliqué todos los pasos que indican en su tutorial. Desconecté, conecté y aún sin poder utilizar los créditos para nuestros artículos. Necesitamos su pronta ayuda por favor. Gracias anticipadas.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Consulta: Los datos confidenciales del WordPress que me pide, se refiere a los datos de usuario y contraseña para ingresar al Dashboard de WordPress?
Hello,
We require access to your WordPress Dashboard to investigate this for you.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We are unable to locate the temporary login link in the sensitive data section.
You can follow this guide to create the link: https://www.storeapps.org/create-secure-login-without-password-for-wordpress/#How_to_use_Temporary_Login_Without_Password_plugin
Once generated, please share the link with us so we can investigate the issue further.
Thank you.
[moved to sensitive data section]
Buenos días, ahí le dejo el enlace de acceso temporal. Muchas gracias por todo su apoyo, esperamos que esta vez por fin podamos contar con el crédito para Content IA. Muchas gracias
Hello,
Thank you for the access. We have fixed the issue for you.
We saw that the website was running on a very old version of the plugin.
Kindly check on your end and let us know how it goes.
Meanwhile, if you have any other questions, please feel free to ask.
We are here to help you.ed
Muchas gracias Princesa, la verdad que son un soporte excepcional brindando apoyo total. Nuevamente muchas gracias y felicitaciones a todo su equipo de soporte.
Una consulta adicional ¿Cómo podemos hacer para que nos cambién el país en la factura?, en lugar de Perú es España.
Hello,
Modifying an invoice from our server is not available at this time.
Please get in touch with FastSpring to modify it for you.
https://fastspring.com/question-a-charge/
or
s******@f*************
Hope that helps.
Muchas gracias Miguel, le hago extensivo el agradeciento y felicitaciones por se parte de un excelente equipo de soporte. Muchas felicidades. Doy por cerrado y resuelto este ticket. Muchas gracias a todos los que participaron apoyando para solucionar el inconveniente que presentaba con el acceso al crédito en Content IA.
