Hola, mi cuenta de Rankmath ya no funciona.
Simplemente sucedió de repente, no hice ninguna actualización ni agregué otros complementos.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
We would need you to share the credentials in the Sensitive Data section, if you have any question about how to do it, just let us know and we will try to help you.
Looking forward to help you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I am sorry but with the screenshot you shared, we are not able to log in. If you prefer, just share the website URL, an user and a password in the Sensitive Data section and we will be able to log in there and check everything.
Looking forward to help you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have tried to troubleshoot your site using the healthcheck plugin, and even with twenty twenty theme and all plugins disabled in troubleshooting mode, these fields: https://i.rankmath.com/iuhRWj ,still appear in posts. I am unable to find the source of those fields and I suspect it is the likely cause of the issue.
Could you please let us know how the fields shown in the screenshot are being created so we can investigate further.
Looking forward to helping you. Thank you.
hola, no…no lo se…quizas vengan del template? no se…disculpa…no se que lo trae al dashboard…
Hello,
Allow me to consult the dev team on this and will get back to you.
Looking forward to helping you. Thank you.
muchas graciass, eso espero , tk
Hello,
Could you please check now? It is working fine now.
I have updated your website to our latest beta where we have included a fix for the issues caused on WP 4.9.
Make sure to hard refresh your browser cache when the Add New post screen is open.
Windows: Ctrl + F5
Mac/Apple: Apple + R or command + R
Linux: F5
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
son lo mejor!! muchas gracias! i love!!!!
Hello Karolina,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
