No login through FastSpring

#241100
  • Resolved Reiterlive
    Rank Math free

    I have purchased the Pro license through your site, I have received the confirmation from FastSpring, but I have not received a login… I have created an account with you with the same email address, but the Pro account is not stored…

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  • Hello,

    Thank you so much for getting in touch.

    It looks like the purchase was made from your account linked to email ID i***@j********

    You can log in using that ID at https://rankmath.com/my-account/

    Alternatively, you can reset your password from the same page as well.

    We can also merge your accounts if you prefer. We just need your preferred email ID for that and we will keep only that one active.

    Once you are logged in, please check this guide on how to activate your PRO license on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Hope that helps and do let us know if you want us to proceed with the account merge.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘No login through FastSpring’ is closed to new replies.