Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Can you please share the affected URL here so we can take a closer look at it?
Please note that we have received an influx of similar issues from our users and even our website is currently facing this on Facebook, so given that pretty much all websites are facing this issue it seems that Facebook is having issues with parsing the imagery from websites today.
We would recommend keeping an eye on the Sharing Debugger and trying to check the website pages frequently to see when this issue gets resolved: https://developers.facebook.com/tools/debug/
For example, you can see here our website is also having this issue: https://developers.facebook.com/tools/debug/?q=rankmath.com
Don’t hesitate to get in touch if you have any other questions.
Good afternoon,
this morning (here in Italy) this problem seemed to be solved but it started again half an hour ago. I tried to check the Debugger FB service and the only problem appear to be this: fb:app_id.
You can check by yourself —> https://developers.facebook.com/tools/debug/?q=https%3A%2F%2Flatinatu.it%2Fdirettore-generale-del-comune-di-latina-a-fine-mese-si-decide-la-selezione-chiacchierata%2F
On my FB page (Latina Tu), this proper link had this issue with preview image.
At the moment, while I’m writing, last post had no problem. We’re going mad.
Thank you for your time and kindness.
Hello,
We’ve tried to check your page directly on Facebook and we can see the correct open graph image is appearing there:
If you’re still facing the issue, please try to clear your browser cache and check again.
Regarding the missing fb:app_id error, you can follow this guideline to fix this warning: https://rankmath.com/kb/fb-app-id-warnings/
Hope that helps and please don’t hesitate to let us know if you have any other questions.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
