Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
WooCommerce is completely compatible with rank math. Please add this filter to turn EAN into GTIN, that should fix your issue.
add_filter( 'rank_math/snippet/rich_snippet_product_entity', function( $entity ) {
$entity['gtin'] = str_replace('-', '',$entity['ean']);
return $entity;
});
Looking forward to helping you. Thank you.
Hello,
In that case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I would like to let you know you seem to have your WordPress site infected by some malware you got by using some nulled theme or plugin since meanwhile checking your settings to fix your issue, I found it. You can read about it (and how to remove it) here: https://www.wordfence.com/blog/2019/11/wp-vcd-the-malware-you-install-on-your-own-sites/
Once you fix it, we can continue helping you with your issue since if we try to fix the Gtin issue now, if you need to do changes in your website to remove the malware, you could lose our fix.
Let us know once you solve it.
Looking forward to help you.
Hi, thank you Alberto
I didn’t know i had this problem, I believe it is fixed now, I fixed it with wordfence, I have been searching for such plugin for a long time, again thank you very much
i believe you may proceed now
Hello,
We are glad we could help resolve your issue.
Let us know if your issue is resolved so we can close the ticket and please do not hesitate to let us know if you need our assistance with anything else.
i don’t understand was the malware the problem?!!
Hello,
Thank you for contacting Rank Math today.
Malware can be some malicious code or software on your site causing unexpected behavior. It is always recommended to have an protection/anti-malware plugin of which wordfence is among. Unfortunately there isn’t much we can do to help you on such an issues unless it is caused by Rank math.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
hi, i removed the Maleware but still issue exists
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
The temporary link you provided seems to have expired. Please update it so we can look into this further.
Looking forward to helping you. Thank you.
another thing i want to mention a few days ago i disables Schema and used (Schema & Structured Data for WP & AMP) and configured it to products, my impressions increased to 262 per day then i switched back to rank math Schema impressions now are around 30 per day.
also, most of my products with problems was published when i was using Youst SEO before switching to rank math
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This reply was modified 3 years, 10 months ago by
Ahmed Sa'eed.
Hello,
Could you check if installing this plugin (it generates the GTIN using your SKU and/or EAN) fixes your issue? https://wordpress.org/plugins/product-gtin-ean-upc-isbn-for-woocommerce/
Looking forward to help you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
