No data on dashboard

#260303
  • Resolved Elias

    3 years, 2 months ago

    Rank Math pro

    Hi there, i have connect google analytics and search console (few months ago) on my rank math but i have no data on the dashboard…

    If there are any problem?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Miguel

    3 years, 2 months ago

    Hello,

    Thank you for getting in touch with us and sorry for the inconvenience caused by that.

    Let’s run through some troubleshooting steps:

    1. Please make sure that you are running the latest version of the Free plugin: https://rankmath.com/changelog/
    In case you are running an older version, please update.

    2. After checking that let’s head over to WordPress Dashboard > Rank Math > General Settings > Analytics and make sure that all the appropriate options are selected. Including the “Install Analytics Code” if you are not adding that via another plugin.
    Analytics settings

    3. If everything is correct on that page let’s try to import some fresh data from Google. To do that, please follow this tutorial: https://rankmath.com/kb/delete-old-analytics-data/

    Let us know if after following these troubleshoot steps you still have the analytics issue.

    Looking forward to hearing from you.

    Elias

    3 years, 2 months ago

    Rank Math pro

    I do it but nothing change.

    I have no:

    • kewyrods data anymore
    • daily visits
    • everything has no data

    Can i give you access to check it?

    Prabhat

    3 years, 2 months ago

    Rank Math agency

    Hello,

    Could you please share the screenshot of 30 days of organic traffic of the website from your Google Search Console and Google Analytics accounts, so that we can get a deeper insight into the issue?

    You may use a tool like imgur.com to easily share the screenshots link.

    We might need to take a closer look at the issue. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    3 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘No data on dashboard’ is closed to new replies.