Hi Sarah,
Thanks for getting in touch with us.
Assuming you already connect your GSC profile and choose the website from the dropdown – please head over to WordPress Dashboard > Rank Math > General Settings > Search Console and hit the update cache manually button once.
That should do the trick and you will see the data being pulled either immediately or after a few hours.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Thanks Todd. Unfortunately this didn’t work either. I still cannot see what I can see in Search Console 🙁
Hello,
Thanks for the follow up.
Could you please ensure that the email address that you signed up with on your Rank Math account is listed as a property owner on the domain that you are activating on?
If this does not work then the DNS method should be able to work.
Please let me know if you have already checked and tried this so that we can investigate further.
Thanks Michael. I just changed my email address on RankMath to my personal email, which is the owner of domain.
I also manually updated the cache.. still nothing.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Sarah,
You have not included your website URL.
Please make sure that you have verified the correct version of your website on the Google Search Console (http or https, www or non-www).
Then, please make sure that the Google account you used to connect your Google Search Console profile is the same one you have used to verify your domain on GSC.
If it still doesn’t work, we have found that using a different Google account to verify your domain and connect your website usually works.
I hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Sarah,
It appears that you have verified the www version of your website but when we access your website – it is non-www
https://i.rankmath.com/0onlrv
Please verify the non-www version of your website on Google Search Console and then choose that one from the drop-down.
Then, hit the update cache button at WordPress Dashboard > Rank Math > General Settings > Search Console.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
I’m really having problems with this.
On GSC it shows that it is dukesavenue.com – yet this is not an option in the drop down on RankMath settings.
Hello,
Thank you for contacting Rank Math today.
Please perform the DNS verification method on the search console. This will ensure that all the versions of your website are verified.
Let us know how this goes.
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
