Hello,
Thanks for contacting us. Sorry for the delay and any inconvenience that might have been caused due to that.
Please share the URL of your website so we can log in and look further into the issue.
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thanks for your reply.
I logged into your website’s admin area and I found that your Google Search Console account was not connected properly. The property was displayed but not selected. So, I went ahead and selected the property. Then I removed the previously imported data and started fresh data fetch.
It would take some time to populate the data in the Analytics dashboard. The usual time taken is below 30 min.
I also noticed that Google Analytics is also not connected properly with the plugin, since there are multiple properties in the Analytics section, I suggest you select the correct property of the website.
Please have a look at the screenshots available in the sensitive data section of this ticket.
Also, we were unable to locate a Rank Math PRO subscription with the details in the sensitive data section. Could you please tell us the Full Name used during the purchase or you can also share the PayPal email ID, so that we can look deeper for your purchase?
Looking forward to hearing from you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I’m still getting this error message below. Please note: EatDrinkDive2.0 is the GA that needs connected:
[21-May-2021 13:43:49 UTC] PHP Fatal error: Uncaught Error: Call to undefined method RankMath\Analytics\Stats::get_sql_range() in /home/r07a4d8v4rnr/public_html/wp-content/plugins/seo-by-rank-math-pro/includes/modules/analytics/class-summary.php:120
Stack trace:
#0 /home/r07a4d8v4rnr/public_html/wp-includes/class-wp-hook.php(292): RankMathPro\Analytics\Summary->get_analytics_summary_graph(Object(stdClass), Array)
#1 /home/r07a4d8v4rnr/public_html/wp-includes/plugin.php(212): WP_Hook->apply_filters(Object(stdClass), Array)
#2 /home/r07a4d8v4rnr/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/analytics/class-summary.php(352): apply_filters(‘rank_math/analy…’, Object(stdClass), Array)
#3 /home/r07a4d8v4rnr/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/analytics/class-summary.php(193): RankMath\Analytics\Summary->get_analytics_summary_graph()
#4 /home/r07a4d8v4rnr/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/analytics/rest/class-rest.php(192): RankMath\Analytics\Summary->get_analytics_summary()
#5 / in /home/r07a4d8v4rnr/public_html/wp-content/plugins/seo-by-rank-math-pro/includes/modules/analytics/class-summary.php on line 120
[21-May-2021 13:43:49 UTC] PHP Fatal error: Uncaught Error: Call to undefined method RankMath\Analytics\Stats::set_query_as_key() in /home/r07a4d8v4rnr/public_html/wp-content/plugins/seo-by-rank-math-pro/includes/modules/analytics/class-keywords.php:238
Stack trace:
#0 /home/r07a4d8v4rnr/public_html/wp-content/plugins/seo-by-rank-math-pro/includes/modules/analytics/class-keywords.php(76): RankMathPro\Analytics\Keywords->get_winning_keywords()
#1 /home/r07a4d8v4rnr/public_html/wp-includes/class-wp-hook.php(292): RankMathPro\Analytics\Keywords->add_winning_losing_data(Array)
#2 /home/r07a4d8v4rnr/public_html/wp-includes/plugin.php(212): WP_Hook->apply_filters(Array, Array)
#3 /home/r07a4d8v4rnr/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/analytics/rest/class-rest.php(227): apply_filters(‘rank_math/analy…’, Array)
#4 /home/r07a4d8v4rnr/public_html/wp-includes/rest-api/class-wp-rest-server.php(1139): RankMath\Analytics\Rest->get_keywords_overview(Object(WP_REST_Request))
#5 /home/r07a4d8v4rnr/public_html/wp-includes/rest-api/class-wp in /home/r07a4d8v4rnr/public_html/wp-content/plugins/seo-by-rank-math-pro/includes/modules/analytics/class-keywords.php on line 238
Hello
Thank you for getting back to us.
Upon checking your website here, you do seem to be using an outdated version of the PRO plugin. Please see the screenshot below for reference:
Would you mind doing an update of the Pro plugin manually and see if these errors get resolved.
You can follow the following guide for that: https://rankmath.com/kb/update-rank-math-manually/
That should fix the issue.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Thank you Brian. I downloaded the 2.8 versio of Rank Math and that fixed the problem. I found my PayPal receipt for $59 which I purcahsed the PRO version on Nov. 24 2020 from a reseller, FastSpring.
It’s under Geiger Media and b*****@e*************** instead of b***********@g********. Can you help me make sure I just have one profile with Rank Math so there’s no confusion in the future?
Hello,
I’ve forwarded your request to our accounts department for merging your accounts and we will get back to you shortly.
We really appreciate your kind patience regarding this matter.
Meanwhile, please don’t hesitate to contact us anytime to assist you further with anything else.
Looking forward to helping you.
Thank you.
Hello,
Thank you for your patience.
We have merged your accounts under b***********@g******** email address.
Hope that helps.
