No AI Credits

#462107
  • Resolved Jessalynn Jones

    1 year, 7 months ago

    Rank Math free

    Dear RankMath Support,
    My web developer recently got me upgraded to RankMath Pro but when I sign in here it still shows me on a free account and I have no new AI credits. Please help.

    Thanks!
    Jessalynn Jones

Viewing 1 replies (of 1 total)
  • Jeremy

    1 year, 7 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    It seems like you purchased the plan with some other email address as I noticed in your profile, you are still using the Free plan.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account and confirm the purchase?

    You can add a screenshot link using this tool in the sensitive data section
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘No AI Credits’ is closed to new replies.