No Active Subscription even when I already logged in

#344491
  • Resolved Biboy

    2 years, 2 months ago

    Rank Math free

    Hi, I recently purchased the pro version but it seems that it doesn’t show in my account and it still shows FREE on my subscription. Also, there is no active subscription in my account . kindly fix please thank you

Viewing 5 replies - 1 through 5 (of 5 total)
  • Anas

    2 years, 2 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account? You can add them in the designated sensitive data section
    fs

    It is completely secure, and only our support staff has access to that section.

    Thank you, and looking forward to your update.

    Biboy

    2 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anas

    2 years, 2 months ago

    Rank Math business

    Hello,

    We are not able to access the link that you shared.

    Please share a screenshot of the receipt using https://imgbb.com/.

    We look forward to helping you.

    Biboy

    2 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anas

    2 years, 2 months ago

    Rank Math business

    Hello,

    We have replied to your other ticket.
    https://support.rankmath.com/ticket/change-ownership-2/?view=all

    You can check the subscription details here:
    https://rankmath.com/my-account/subscriptions/

    Please have a look at this easy to follow guide to properly install and setup Rank Math PRO: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    I hope this helps.

    Don’t hesitate to get in touch if you have any other questions.

    RankBot

    2 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘No Active Subscription even when I already logged in’ is closed to new replies.