Sorry: i use Astra theme with elementor.
Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please confirm if you have already an About page and Contact page in your WordPress Pages?
However, the same function goes when you paste this code to your About and Contact pages:
[rank_math_contact_info]
I hope that helps. Thank you, and looking forward to your update.
Thanks for your fast reply.
Yes I have both pages, also published. Yet I dont see if / where to label those as about and contact (if necessary).
About your second remark. Sorry, I am no programmer and haven’t found yet where to edit the source code. But am happy to follow your tip of course. But could you say then where I can add that? Or can I add at appearance > customize> additional CSS?
Also, any idea about the cause?
Hello,
It seems to be working fine on our end.
Check screencast: https://i.rankmath.com/qhyZ9S
Try to add the about/contact page title in the textbox.
Alternatively, you can use the shortcode on both pages.
The shortcode is added to the content editor.
Here is a screencast for your reference: https://i.rankmath.com/8BByg7
Thanks.
I tried to select again by typing. But nothing, also I see ‘searching’ in your clip I dont see that. I then added the short code in elementor. With about it seemed to add ok. Then when i did the same for contact it added instantly all kinds of info and a google map (which is also actual content of the page so it was doubled). Even it was strange I did test it. But even with the codes there still is nothing to select.
So the problem persists. BUT, if these settings are there to just import in your page automatically what I already did manually, then maybe I should just leave it. Or is it also information for google?
I just fear something is not working well in general.
Hello,
Thanks for your reply.
The about & contact page that we ask for is for the search engines to identify those pages on your website. For more details, please refer to this tutorial guide: https://rankmath.com/kb/local-seo/#about-page
Since you’re still unable to get the pages in the fields, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your Website’s URL, WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thanks for your reply.
I logged into your website’s admin area but I was unable to replicate the issue. When I searched the about and contact pages, they were displayed without any issues. Do note that you need to type at least 3 characters of the required page in the fields.
Please see the screencast available in the sensitive data section of this ticket and confirm it on your end.
Looking forward to hearing from you.
Thanks.
Thanks! It works. I expected the pages to be directly selectable or when I type 1 letter.
Have a good day.
Hello,
We are super happy that we could address your concern. If you have any other questions in the future, know that we are here to help you.
If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
