New Version Analytics Broken

#91566
  • Resolved CGS Investments LLC

    3 years, 6 months ago

    Rank Math business

    I connected my site analytics for one of my sites, but when being returned back to the analytics page of my site all of the options are grayed out – I can’t select an account or anything. I tried to use the Disconnect link to start over (it works on other sites I’ve connected), but the link doesn’t seem to actually do anything.

    A screenshot is here: https://ibb.co/c1KJgJ6

    I also tried to reset options but it didn’t change anything. Is there a way to reset the connection so I can start over?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Rank Math

    3 years, 6 months ago

    Hello,

    Thank you for contacting the support and sorry for the unwanted trouble.

    Please click on the Search Console tab and ensure that your website is showing up and selected properly.

    Looking forward to helping you.

    CGS Investments LLC

    3 years, 6 months ago

    Rank Math business

    Hi thanks for responding, the Search Console tab was completely grayed out I couldn’t click on it to do anything. However, it looks like the issue was browser caching – I cleared my browser cache and forced a hard reload and then I was able to select everything I needed. Thanks.

    Rank Math

    3 years, 6 months ago

    Hello,

    Glad that helped.

    Did you use the Beta version prior to the latest update?

    CGS Investments LLC

    3 years, 6 months ago

    Rank Math business

    No, I wasn’t using the Beta version – just the latest production version that was out. My other sites didn’t require browser clearing, but for some reason this one did.

    Rank Math

    3 years, 6 months ago

    Hello,

    That’s weird. That should not have happened since the CSS’s version was bumped when the final version was released yesterday.

    Though, we are glad that it’s working fine now. If you need any other assistance, please feel free to contact us.

    We are here to help. Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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