New update broke my entire website

#106674
  • Resolved Evan Ross

    3 years, 6 months ago

    Rank Math free

    Hello. A recent update recently broke my ENTIRE website. I can’t get on the backend, phpmyadmin – nothing! This is the error log

    [20-Nov-2020 01:07:55 UTC] WordPress database error Commands out of sync; you can’t run this command now for query SELECT autoload FROM wptq_options WHERE option_name = ‘rank_math_notifications’ made by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, MyThemeShop\Notification_Center->update_storage, delete_option

    [20-Nov-2020 01:10:26 UTC] WordPress database error Commands out of sync; you can’t run this command now for query SELECT autoload FROM wptq_options WHERE option_name = ‘rank_math_notifications’ made by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, MyThemeShop\Notification_Center->update_storage, delete_option

    Is there anything I can do? I’m desperate!

Viewing 1 replies (of 1 total)
  • Michael Davis

    3 years, 5 months ago

    Rank Math pro

    Hello,

    Sorry for any inconvenience that might have been caused due to that.

    It seems your database is missing some tables. Please head over to Rank math > Status & Tools > Database Tools and click on the option to recreate tables:
    img

    Please clear all the cache, including the server after following the above process.

    That should resolve the issue. Thank you.

    RankBot

    3 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘New update broke my entire website’ is closed to new replies.