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hi there,
I’m new to Rank Math, I had Yoast before. I am having some serious issues with RM already. I hope you can help me understand what to do or fix it even.
1. I am currently working on a post and WordPress refuses to save the keyword. I’ve tried a bunch of times, it wont do it. I was having similar issues with other posts, but not all.
2. I keep having to reconnect my google account to WordPress for Rank Math. I’ve had to do it at least 10 times since starting a day or two ago.
3. I had over 600 posts before switching to rank math, your overall picture report isn’t indexing or recognizing over 500 of them. I even attempted to open up and edit and update individual ones and most of those still didn’t show up in the report. I would like some feedback on whether or not this is unsolvable or what. It seems like everything else was automated pretty much, so this should be too.
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Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
1. Please check if you are using a Firewall, as it may prevent saving the changes.
If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMetaWhitelisting the route should fix the issue.
You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/#firewall2. Can you please update to the latest beta version and connect with your account?
https://rankmath.com/kb/version-control/#beta-updates3. For Rank Math to analyze the posts and calculate the score, you need to open the post, make optimizations based on our recommendations, and update the posts.
The tests only run when the page content is loaded because it requires JavaScript and needs access to the actual content.
Unfortunately, this process cannot be automated.
If the data is not updated in the Analytics section, please rebuild the Analytics index by going to Rank Math > Status & Tools > Database Tools > Rebuild Index:
Looking forward to helping you.
Hello,
1. We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
2. In this case, you may wait for the final release of this fix with regard to the connection of your Rank Math account and see if this resolves the issue.
3. Let us know how that goes.
We really look forward to helping you.
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