Hello,
I’m sorry to hear that you’re experiencing issues with setting up new redirects. It’s important to ensure that the redirection rules are correctly added to your website’s .htaccess file.
You can use the htaccess tester tool to debug and ensure that the rewrites are correct before adding them to the .htaccess file. Once you’ve added the redirection rule, click the Save Changes button and then check if the issue has been resolved.
If you’ve already tried this and the issue persists, please ensure that the redirection rule is added correctly. If you need further assistance, feel free to open a support ticket on our support forum, and our support team will help you in the best way they can.
I hope this helps!
Sources:
Why Are Posts Redirecting to www or Non-www Incorrectly?
Solving Redirection Issues Using Rank Math SEO Plugin » Rank Math
How to Redirect WWW Version to Non-WWW Version of Your Website » Rank Math
Hello,
Thank you for contacting Rank Math support.
We investigated this on our end and we can see that the page you mentioned (https://dynamicearth.org.uk/christmas-market/) is actually redirecting to your homepage.
Please clear your browser cache and try again. Let us know how it goes.
Apologies
I added new one today. Look at redirections list please.
event-space/stratosphere/ this page needs to redirect to https://dynamicearth.org.uk/event-hire/our-spaces/stratosphere/
But not working
Hello,
We’ve checked the redirect, and it is added as contains.
However, we have updated it to 301 to redirect properly. Please clear your website and server’s cache to check the redirect.
Let us know how this goes.
hi there
cleared cache and tried on several browsers
event-space/stratosphere/
is not redirecting/cleared cache to
https://dynamicearth.org.uk/event-hire/our-spaces/stratosphere/
Do you have video showing the redirect working for you?
Kind regards
Thank you so much for help thus far
Hello,
Yes, you’re right – the redirection of event-space/stratosphere was not working. But when we troubleshoot this on your site, we can see the issue is coming from the Permalink Manager Pro plugin. When that plugin is deactivated, the redirect works fine.
Please review your settings of the plugin to make sure it’s not interfering with Rank Math in any way, or you can also reach out to the plugin developer for more clarity on this issue.
Thank you for your patience and cooperation
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
